DELIVERY
Shipping costs and delivery time & order received.
The shipping charge depends on your delivery country and your purchase amount.
All Garden lamp collection models are made to order. Orders are prepared for shipment within 3-7 business days after receipt of payment. The production time and delivery date for individual orders are determined by prior agreement.
Most of our shipments are handled by Latvijas Pasts or DPD. When your order is packed and on its way, you will receive an e-mail from us with a tracking number and an estimated date of the delivery. All orders are made and shipped from our workshop in Latvia.
Please note that local customs and VAT will be charged when shipping outside the EU.
DELIVERY TIME (lamp production time and shipping)
Latvia - 5-10 business days
EU - 5-13 business days
Any delivery date and delivery time provided by Garden lamp collection is only an estimate. Garden lamp collection cannot be held liable for any damage or loss that the Customer may suffer as a result of delay or non-delivery.
DELIVERY TIME (order received)
The Customer is obligated to check the products upon receipt. The check shall include:
Checking that the correct type of products has been delivered
Checking that the correct quantity of products has been delivered
Checking that the quality is as promised
Orders cannot be cancelled or refunded based on damages at arrival. If the package is damaged, the Customer shall accept the delivery but note the damage on the freight document and state that the delivery is “received with reservation”.
In case of discrepancies, the Customer shall contact Garden lamp collection within five working days from the date of receipt of the products. Garden lamp collection may at its own discretion decide to issue a credit note or replace the damaged products. Redelivery is conditioned on the Customer’s provision of photos of both the package and the damaged product. Such documentation must be sent together with other relevant information to email: gardenlampcollection@gmail.com.