RETURNS
Last updated: September 15, 2025
Thank you for shopping at www.gardenlampcollection! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at gardenlampcollection@gmail.com. Please note that returns will need to be sent to the following address:
Lapu iela 1, Kandava, Tukuma novads, LV3120, Latvia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Latvia, shipping your goods may take longer than expected.
You can always contact us for any return questions at gardenlampcollection@gmail.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. We accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse.
If more than 15 business days have passed since we’ve approved your return, please contact us at gardenlampcollection@gmail.com
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: gardenlampcollection@gmail.com
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
RETURN SHIPPING
The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility.
How to return an item:
1. Notify by email on gardenlampcollection@gmail.com within 14 days after receiving your order that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification
3. Fill out the return form, and send it along with the items you want to return
4. The return shipment cost must be paid by you, and is not covered by GARDEN LAMP COLLECTION
5. You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
Garden lamp collection
Lapu 1
3120 Kandava
Latvia